Support
VisualQuip Support
VisualQuip provides company-managed products for crane operations, inspection workflows, field records and visual planning.
For support, email support@visualquip.com. Include your company/workspace name, your email address, device/app version and a short description of the issue.
VisualQuip Inspection support
For VisualQuip Inspection, support can help with company-code access, sign-in or password recovery, equipment-list loading, inspection drafts, photo evidence, pending sync, job context and optional one-off location evidence.
When reporting an issue, say whether the work is shown as saved locally, syncing, needs attention or synced. Do not email sensitive customer records or inspection evidence unless VisualQuip support requests a secure transfer method.
Sign-in help
- Use the company code supplied by your company administrator.
- Sign in with your company-managed VisualQuip account.
- If you do not know your company code or login details, contact your company administrator first.
App support
VisualQuip support can help with access issues, app errors, workspace questions, evidence/photo workflows, AR review issues where enabled, and general product support.
Privacy requests
For privacy questions, access requests, correction requests or deletion requests, contact support@visualquip.com. Some operational records may be controlled by your employer or customer workspace administrator.
Account access and deletion requests
VisualQuip Inspection access is company-managed. New-company setup requests do not automatically create a user account. To request deletion of an existing user account or personal information, follow the account-deletion process, contact your company administrator, or email support@visualquip.com from the account email address.
Identity may need to be verified before a request is completed. Company operational records may be retained or reassigned where required for safety, audit, legal, contractual, security or legitimate business recordkeeping purposes.
Safety boundary
VisualQuip supports workflow visibility, evidence capture, visual planning communication and operational recordkeeping. It does not certify equipment, guarantee compliance, replace crane charts, replace lift plans, replace a competent person, or approve lifting operations.