Privacy Policy

VisualQuip Privacy Policy

Last updated: 27 September 2026

1. Who this policy applies to

This policy applies to authorised users, company administrators, supervisors, managers, operators, inspectors, customer contacts, support contacts and other people who use or interact with VisualQuip.

VisualQuip is a company-managed business platform for crane operations, equipment records, field evidence, visual planning tools, inspection workflows where enabled, and related operational recordkeeping.

2. Information we collect

Account and identity information

• Name, email address, phone number, job title, company, branch, role and permissions.
• Authentication identifiers, session information, invite and password reset information.

Company and operational data

• Crane, plant, equipment, rigging, site, job, booking, inspection, evidence and operational records.
• Photos, documents, certificates, serial numbers, unit numbers, notes, statuses and related field records uploaded or managed by authorised users.

Mobile app data and permissions

• Camera images for equipment tag/QR scanning, field evidence, photos and visual crane tools where enabled.
• Selected photo library images for field evidence or operational records.
• Microphone audio only when an authorised user records voiceover audio for company-enabled AR crane recordings or voice features.
• Location or motion-related data for site traceability or visual crane tools where enabled.
• Local network access only if company-enabled nearby-device visual recording features are active.
• Device, app version, diagnostic and crash information needed to operate, secure and troubleshoot the service.

VisualQuip Inspection

For VisualQuip Inspection and its associated services:

• The camera scans barcodes and QR codes on the device. Scanning frames are not uploaded. Decoded barcode values and NFC tag identifiers or text may be sent to the company system to find matching equipment.
• From iPhone build 7, optional camera or photo-library attachments in the primary inspection workflow are uploaded to private company storage and retained with the inspection record. Pending drafts and photos remain on the device until syncing succeeds. Enabled legacy inspection workflows may also upload and retain selected photos with their company records.
• With location permission, a one-off precise location reading may be stored with an inspection or job milestone. The primary workflow provides a capture action; an enabled legacy checklist may request a reading when opened. VisualQuip Inspection does not continuously track location.
• Inspection outcomes, notes, job links, inspector identity, timestamps, photos and optional location evidence may be linked to the user and company workspace for operational recordkeeping.
• Hosting and authentication services retain security and operational logs, which may include IP addresses, device or browser information, approximate location derived from IP addresses, account and session identifiers, request paths and search filters, response status codes and response timings. These records support authentication, security, service operation and troubleshooting, and may be linked to the account.
• Incomplete inspection work may be stored locally on the device until it is synced or deliberately removed. The app distinguishes locally saved work from records confirmed by the company system.
• The current VisualQuip Inspection first-release scope does not use AR, microphone recording or Local Network collaboration.

VisualQuip Inspection does not sell personal information and does not use inspection data for advertising tracking.

3. How we use information

• Provide, operate, maintain and secure VisualQuip.
• Authenticate users and apply role-based company/workspace permissions.
• Maintain crane, equipment, inspection, field evidence and operational records.
• Support visual planning, AR review, field workflows, reporting and support.
• Troubleshoot, improve and protect the app and services.
• Comply with legal, regulatory, tax, accounting, App Store and contractual obligations.

VisualQuip does not sell personal information and does not use app data for advertising tracking.

4. AI and automated assistance

Where AI assistant features are enabled, VisualQuip may process prompts, uploaded documents or images, transcripts, assistant responses, tool results and usage metadata to provide the requested feature. AI outputs are support tools only and do not replace competent human judgement, certified data, manufacturer information, approved company procedures or statutory requirements.

5. Disclosure and service providers

Information may be disclosed to authorised users within the relevant customer workspace, service providers who host or support VisualQuip, app platform providers, support and communication providers, professional advisers, regulators, or where required by law.

VisualQuip may use providers such as hosting, database, email, payment, app distribution, analytics, diagnostics or AI infrastructure providers. These providers may process data in Australia or overseas.

6. Security

VisualQuip uses technical and organisational controls designed to protect information, including authentication, role-based access, tenant isolation, encrypted transport, least-privilege access, logging and operational monitoring. No system is completely secure, and users must protect their credentials.

7. Access, correction and deletion

Users may request access to, correction of, or deletion of personal information by contacting their company administrator or VisualQuip support. Some information may need to be retained for legal, security, audit, backup, billing, compliance or legitimate business reasons.

8. Children

VisualQuip is a business service and is not intended for children.

9. Changes

VisualQuip may update this Privacy Policy from time to time. Material changes may be communicated through the app, website, email or other reasonable means.

10. Contact

Privacy and support contact: support@visualquip.com

Billing contact: billing@visualquip.com

Legal entity: RoboQuip

Location: Queensland, Australia

Account deletion: VisualQuip Inspection deletion requests